Ipo refund not updated

I applied for tata 2 ipo but in payment app shows more and block amount is more than 2

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Hi @promod If you haven’t received your mandate confirmation, we recommend canceling your current mandate and reapplying. This will ensure that your mandate is processed correctly and you can start using our services without any delays.

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i cancell and re apply but mandate approve not cancell my amount also block

@promod We apologize for this inconvenience this may have caused, please help us with your Client ID over DM.

Dear Sir,
with refence previous mail my client id-P54146155