To All Fellow Traders and the Angel One Team,
This is not just a complaint — this is a full-scale exposure of how Angel One has continuously failed me, and how their broken systems, lack of responsibility, and mindless customer service have directly caused loss of opportunity, emotional distress, and absolute disrespect for my time and money.
Let me break this down — loud and clear:
DAY 1 – Monday, April 28, 2025 (Morning):
I attempted to place intraday orders through Angel One’s mobile app. Despite having sufficient funds in my account, the platform falsely showed zero balance, zero buying power, and zero available margin. I was locked out of the markets. I contacted customer support immediately — only to hear the classic, robotic, meaningless response: “Sorry for the inconvenience.”
That phrase is not an answer. It’s an insult.
DAY 1 – Monday Afternoon:
I tried again, this time attempting to place delivery orders. Same problem. Again, I raised the issue. Again, I was told the team “regrets the inconvenience.”
Is that all your platform can offer in return for real financial loss? A generic sorry?
DAY 2 – Tuesday, April 29, 2025:
Same disaster, repeated. Not only was I unable to place trades all day — I contacted Angel One again in the morning, and no resolution came even by market close. At this point, the technical failure was not just a bug — it was a full-blown dereliction of duty.
DAY 3 – Wednesday, April 30, 2025:
I woke up hoping the issue was resolved. It wasn’t. I contacted support yet again. All I received was another hollow apology. No technical explanation. No urgency. No acknowledgment of repeated failures across multiple days.
Let me be absolutely clear:
I had carefully selected 8–10 stocks after days of technical analysis, preparing for multiple intraday and delivery trades across these days. Among the missed opportunities were stocks like Adani Sports, Bharati, BEL, ONGC, Sun Pharma, and Dr. Reddy — some of which moved exactly as predicted. The potential gains lost due to Angel One’s collapse are not small. And the damage to trust is irreversible.
And what does Angel One do in response?
They send me an email asking me to list which stocks I was going to buy, in what quantity, at what time. What a joke.
Let me ask you this: Are you going to compensate me for the exact profits I could have made? If not, stop wasting my time with this scripted circus.
I have recorded video evidence of your app and website failures across these three days. And let me remind you — this is not the first time. GTT orders have vanished before. Orders have failed without reason. Your app has glitched during crucial trades more than once. I’ve stayed quiet in the past.
Not anymore.
To the Angel One management — here’s what I demand, publicly and immediately:
1. A full technical explanation for your platform’s repeated failures.
2. A written acknowledgment of the damage done and a formal apology.
3. Financial compensation for lost opportunities and distress.
4. A clear plan of action to prevent this from ever happening again.
5. Confirmation that my case is now under the highest level of internal escalation.
Let this serve as notice:
If I do not receive a proper resolution within 24 hours, I will publish all video evidence and complaint history across:
• Trading forums and Telegram groups
• Public social media platforms
• Google Reviews, App Store, Play Store
• SEBI SCORES, NSE/BSE grievance cells
• Financial influencer channels
I will ensure no trader walks into this same trap again.
This has now gone far beyond inconvenience — it is systemic negligence. And I will not be silenced by empty words or delay tactics.
Fix this. Or face full exposure.
Swaranjeet Singh Nanda