Customer care Attitude

Angel One is intentionally delaying in processing of funds withdrawal requests and when an issue is raised with customer care is writing lies and bluffing. WIthdrawl request was placed on 17 Jan 2024 at 10:47 and is supposed to complete the process by 11:30 pm on 17 Jan 2024. But that didn’t happen. After reminding Angelone on 18 Jan 2024 then only processed. When asked for a reason first try to bring up irrelevant issues of accrual charges. When confronted with facts and documents they just requested to " ignore" previous emails. There was no intimation to the client about the delay and no reason is being disclosed why funds transfer “blocked” on 17 Jan 2024.
What’s happening at AngelOne?. Misappropriation of funds?