Charts are refreshing automatically every 5 mins and all drawings vanish.please resolve bug

Product Update
1

My charts are refreshing automatically every 5 mins.i already try all the possible solution. However, it doesn’t work. Kindly resolve the bug

1 Like
2

hI @kunal.pgp2013 Welcome to the Community!

Can you please help us with your Client code over DM? We’ll get this looked into.

4

Where is DM tab in this. There is no option for DM

5

We have sent you a DM again, please check.

6
Summary

My client I’d is B114329

, the problem still persists. All charts are refreshing in 5-10 mins automatically.

7

@kunal.pgp2013 The team is looking into the issue, can you please share the video so that we can understand what could be causing the issue?

8

No video can be attached here. Please share where to upload video

9

Hi @kunal.pgp2013 We have sent you a DM, please check!

10

@kunal.pgp2013 Hey your issue resolved ? if yes please help me out i am also getting the same issue

11

No they failed to do so as against the premium pricing they charged. It was not only charting but glitches with many features in their app for example : robo orders at ATM index options i.e. nifty and banknifty were rejected stating that no liquidity in the market to execute the order. I represented till CEO but they failed resolve any of the issue. Hence, I shifted my trading to other platform.