Account not valid

Hi Team,
I am not able to trade in Banknifty since I have opened the account. I have bought some shares which is fine. But as soon as I wanted to trade bank nifty oprtions the order got rejected and the message says
“16585 : Not a valid account number”
Can some please help how can I resolve this?
banknifty

Hi @bjgill333 Thanks for posting on the Community! Can you please share your Client Code over DM? We’ll get this looked into.

Summary

Client is B54464091
Dp I’d 1203320222257325

Hi Team,

Even I’m Facing the same problem kindly help us to resolve the issue.

ThankYou

Hey @Bharath_A Welcome to the Community! Please share your Client code with us, we’ll get this looked into.

Hey community, have you find anything unusual with my account ?
Received emails saying it has solved but it has not solved yet.

Hi @bjgill333 Sorry for the inconvenience this may have caused to you. Can you please help us with your ticket number, we’ll get the team to look into the issue and expedite the case as you are mentioning this hasn’t been resolved.

My ticket number is 15096770
My problem is not resolved and the ticket is closed saying it is resolved pls let me know what’s the problem or i will try to close the account
Thank you

I too am receiving this error pls solve this as soon as possible
My DPI I’d : 1203320218272413
Client I’d : M54188051

I too am receiving this error pls solve this as soon as possible
My DPI I’d : 1203320218272413
Client I’d : M54188051

Same problem with me

Client id: B56298647

I am facing same problem, trying to contact customer care several times and sent an email weeks back, escalated to CEO level no replay.

Client ID: K368278

@AngelOne

same here am unable to place order in options showing account number not valid
clint id S56464785
account no 1203320249529849

Same problem with me
Please help…!!
Client id - R56520294