My equity portfolio holdings not showing and not able to place the order

General
1

Sir/ Madam,
My equity portfolio holdings not showing and not able to place the order. KYC details are updated but it is pending from last 2 weeks. Raised ticket but not yet resolved the issue. without addressing the issue ticket closed and mentioned as resubmit the documents. but unable to resubmit the documents, showing KYC Documents Submitted. kindly do the needful.

Application Number: RE11119736
Ticket No: 13038375, 13046929, 13166830.
Clint ID: N255942.

2

Hi @Nithya the team checked at their end and we found that the code is active, would request you to please relogin using the client code and then place orders and check, if any issue occurs please share the error screenshot for further investigation.

3

Still my equity portfolio stocks are missing / not showing. Please check and resolve

4

Can you please share the screenshot? @Nithya

5

Screenshot_2023-08-20-21-50-06-26_665f93039102175f0a7a19eebe384a73
Screenshot_2023-08-20-21-50-06-26_665f93039102175f0a7a19eebe384a73720×1600 122 KB

Kindly find the attached few screenshot for my portfolio. Screenshot taken on 20/08/2023. Kindly check and resolve the issue.

6

Thanks for sharing the screenshot @Nithya We’ll get this looked into, for security reasons, we’ll hide the screenshot from here as it shows your portfolio.

8

Issue resolved thank you team

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