Pls ask customer care person to pick up a call
My account got Frozen and I am not able to see my stocks which I purchased
I have completed my KYC 2 days back
Pls reply
Hi @Wasim Can you please share your Client ID so that we can investigate the issue with your account?
A252059 pls expedite
Hi @Wasim We got a response from the team stating that your account was frozen due to KRA validation. Now, as the KRA validation request has been validated by the KRA agency, the reactivation is in process and It may take 48 hours for reactivation.
We believe the same has been communicated to you via Email. We would request you to kindly wait for 48 hours and check, if you still face any issue, please feel free to raise it here and we’ll get it fixed for you, ASAP!
Hi @Wasim Hope you’re well! We have been informed that the team tried to reach out to you but wasn’t able to connect, can you please let us know your suitable time when the team can connect with you?