Crudeoilm order rejected

When I try to buy crudeoilm contract it says order rejected and says client code is not registered. But I’ve activated all segments.

I’ve uploaded the error image. Please help.

Hi @Arog198 welcome to the community!
We’re sorry about the experience. Since there is no private messaging option here on Community & we do not encourage our clients to share their private information publicly, we request you to visit this link: https://tinyurl.com/rspw8d2p 4and share your details.

We’ll be happy to help. Thanks!